
基础信息
- 产品 ID
- 15766
- 厂商
- 云米
- 品类
- Kitchen appliances
- 发布时间
- 2024-09
- 状态
- 已发布
- 协议
- Wi‑Fi
- 型号
- viomi.microwave.v1
- 需要网关
- 不需要
智能场景
触发条件
常见问题
1.What should I do if the microwave oven makes a sharp and abnormal sound other than the normal sound of the microwave?
The causes of microwave noise are generally relatively complex. They can be caused by shell resonance, abnormal noise of fan blades, transformer noise, turntable motor noise, etc. First, check whether there is any foreign matter in the microwave oven, disconnect the power supply as soon as possible, and contact customer service.
2.After plugging in, the machine does not display or respond after pressing the start button. How can I troubleshoot it?
First, check whether the power cord is plugged in correctly or whether is plugged in. If so, please plug in correctly. Check whether the shell is overheated. If the shell is overheated and the thermostat is naturally cooled for about 2 minutes and it functions properly after power on again, it is normal overheating protection of the microwave oven. For other situations, please contact after-sales customer service in time.
3.If the light is not on at work or when opening the door, is the light bulb burnt out?
There are several causes for this. First, check whether the light bulb is tightened, and then observe whether the light is not on and the fan blades do not turn. If the light bulb is not tightened, cut off the power and tighten the light bulb. For other circumstances, please contact after-sales customer service for repair.
4.If the microwave oven does not work properly, can I repair it myself?
Because the parts of the microwave oven are complex and involve circuits, it is recommended that you contact professional maintenance personnel for investigation and maintenance except for several simple situations such as incorrect plug-in wires or machine overheating protection.
5.What should I do if there is sparking when using the microwave oven?
The microwave oven sparking may be caused by too much oil sticking to the mica sheet. You can first disconnect the power supply and wipe the grease on the mica sheet. If the sparking of the microwave oven still exists after cleaning, you are recommended to contact professional maintenance personnel for investigation and repair.
6.What should I do if the door cannot be closed or opened?
This fault is mostly due to improper adjustment of the oven door. You can adjust it in a power-off state, loosen the upper hinge bolt, so that the oven door can be conveniently moved back and forth, and fix the upper left hinge bolt after proper adjustment ; During interlocking adjustment, open the oven door, fix the screws on the adjustment frame, so that the door opening button can easily open the oven door, then close the oven door firmly, move the plastic surface switch to the end of the oven door, lock the oven door, and then move the door closer to the rear plate, get into the door lock, open and close the oven door for inspection. If the problem still exists after adjustment, you are recommended to contact professional maintenance personnel for investigation and repair.
7.What should I do if the bell doesn't ring properly?
When cooking is completed, the microwave oven will ring a bell. If it doesn't, you can disconnect the power supply and reset the microwave oven. If the microwave oven still doesn't ring a bell or keeps ringing after cooking, you should contact professional maintenance personnel for investigation and repair.
8.What should I do if the steam in the furnace cavity cannot be discharged?
If steam in the furnace cavity cannot be discharged, it may be caused by a blocked air inlet, ventilation pipe, and moisture drain hole by foreign objects. The blockage should be cleaned when the power is off. If the steam still cannot be discharged after clearing the blockage, the blower motor may be damaged. You are recommended to contact professional maintenance personnel for investigation and repair.