
基础信息
- 产品 ID
- 7033
- 厂商
- 顺造
- 品类
- Environment appliances
- 发布时间
- 2022-07
- 状态
- 已发布
- 协议
- Wi‑Fi
- 型号
- szkj.vacuum.fc01eu
- 需要网关
- 不需要
小爱语控
电量
- 查询扫地机器人剩余电量
扫地
- 扫地机器人开始扫地
停止扫地
- 扫地机器人停止扫地
充电
- 扫地机器人充电
智能场景
触发条件
执行动作
常见问题
1. What should I do if the robot vacuum cannot connect to the network?
(1.) Ensure that the robot vacuum is turned on and has sufficient power, or connect the robot vacuum to the network while it is charging. (2.) Simultaneously press and hold the power and dock buttons for 7 seconds. Once you hear "Resetting the Wi-Fi connection and entering network configuration mode.", the indicator will blink and the connection can be completed by following the instructions in the app. (3.) Ensure that the phone is successfully connected to a Wi-Fi network that meets the requirements of this product: a. Connect directly to the router if it is set to dual-band, which means it is using the same Wi-Fi name for both the 2.4 GHz and 5 GHz bands. b. Connect to the 2.4 GHz Wi-Fi network, if the router broadcast two Wi-Fi signals with different names. (4.) If the router is configured to use MAC address filtering, please disable this setting before connecting to the network.
2. What should I do if the robot vacuum doesn't charge?
(1.) Check whether the electrical outlet is properly powered and check whether the charging dock's power cord is properly connected. (2.) Remove the impact protection strips from the robot vacuum's collision sensor before charging. (3.) Check whether the charging contacts on the robot vacuum and the charging dock are dirty, and if so, wipe them clean with a dry cloth. (4.) Place the charging dock against a wall on a flat surface, and keep the surrounding area free from obstacles within 0.5 m on both sides and 1.5 m in front of the charging dock.
3. What should I do if the robot vacuum cannot find the charging dock when returning to the dock to charge?
(1.) Ensure that the charging dock is placed properly: a. Place the charging dock against a wall in an open position, and leave sufficient space on both sides and in front of it. b. Ensure that there are no highly reflective objects, such as mirrors, windows, and shiny metals, on the opposite side of the charging dock. (2.) Place the robot vacuum about 1 meter in front of the charging dock, briefly press the dock button and check whether it can return to the dock to charge successfully. (3.) If the robot vacuum still cannot return to the dock to charge, please contact the after-sales service.
4. How to create a map?
(1.) When using the robot vacuum for the first time, select quick map creation or clean up all according to the instructions in the app, and the app will automatically save the map once it is finished. (2.) When using the robot vacuum in a new environment (such as on a different floor), create a new map in Settings > Manage map > Create new map in the plugin in the app. The maps of different environments can be distinguished by different names. (3.) Pay attention to the following when creating a map: a. The robot vacuum should start from the charging dock, whose location should not be changed during the map creation. b. Do not interrupt or move the robot vacuum while creating a map, since the new map will be saved once the robot vacuum has automatically returned to the dock to charge. c. The presence of highly reflective objects in the environment, such as mirrors, windows, and shiny metal, will affect the map creation.
5. What should I do if the created map is messy/distorted/overlapped?
Recreate a new map Settings > Manage map creation in the plugin in the app.
6. How many scheduled cleanups and maps are supported?
(1.) Up to 10 scheduled cleanups are supported. When scheduling a cleanup, it is recommended to have an interval of 2 hours or more to ensure that the last cleanup can be carried out successfully. The last cleanup may be aborted if the interval is too short. (2.) Up to 5 maps can be created.
7. How do I achieve better results with the mopping function?
It is recommended to moisten the mop first and wring it out before use, to mop the floor more evenly and efficiently.
8. How do I carry out the daily maintenance of the water tank?
(1.) It is recommended to pour out the remaining water in the water tank once mopping is completed. (2.) Clean the water tank once a month, to effectively prevent any blockage and increase its service life.
9. How do I activate the robot vacuum if it has not been used for a long time?
(1.) Charge the robot vacuum first. (2.) Update the app to the latest version of the plugin firmware. (3.) When using the robot vacuum for the first time after not using it for a long time, you should pay attention whether the robot vacuum gets stuck while creating a map, and set virtual walls and restricted areas if necessary, to effectively avoid the robot vacuum from getting stuck during the subsequent cleanups.